Our in-house kitchen team are responsible for providing nutritionally balanced, freshly prepared, appetising meals tailored for our residents. Our menu is varied and includes hot and cold meals, vegetarian options and catering for specific diets.

There are set dining times and we encourage socialising although this is not essential: many people enjoy eating together in the dining room. However, light snacks can be served during the day and residents can choose where to eat and some prefer the privacy of their own room.

The menu changes on a four-weekly cycle and we try to accommodate different tastes and diets as far as possible. Residents can be involved in the menu planning if desired.

Unless Government COVID-19 guidelines are in place regarding visiting arrangements, friends and relatives are encouraged to visit as often as possible.

We pride ourselves on our programme of activities on offer at our homes. We offer a varied activities programme including crafts, baking, games, entertainment and gentle exercise and we also incorporate ideas from the residents. We also provide day trips to various local amenities from garden centres to shops.

Many visitors bring in pets and we welcome their presence

Yes, all of our bedrooms have ensuite facilities

Yes – During the admission process, we will ask these questions and support each resident to follow their normal pattern.

We have secure, flat level access gardens for all residents to enjoy. Staff can enable residents to go out and if would accompany him.

As part of the admission process, we would find out how the resident wants to take part in spiritual events. There are church services, in house, and visits from priests and clergymen.

Our hairdresser visits weekly whilst the chiropodist is here monthly. We have a hair salon in each of our homes and regular visits by a hairdresser. We believe that looking your best is important, even more so for older people.

We understand that maintaining a sense of privacy and dignity is fundamental to enjoying life at Randolph Hill. That’s why we take something as simple as laundry so seriously: fresh towels are supplied after each use and we label all clothes and make sure they are returned clean and pressed.

Rooms can be personalised by the resident with their choice of wall colours and soft furnishings. To make bedrooms as comfortable and familiar as possible, we encourage residents to bring personal mementos and furniture, if space allows. As long as the layout gives us space to nurse in, we’ll do our best to make rooms as homely and familiar as possible.

There are regular resident meetings where agenda time is given to residents to have their say. Feedback from residents, relatives and staff is used when reviewing satisfaction. Any changes will be communicated verbally or in the regular newsletter

There are many ways a resident can tell us what they think. Often it is in a resident meeting or can be arranged that they can see the manager alone. Any suggestions and concerns are often brought up at this meeting.